ITL unveil its full North American Product Support Network for Service and Parts Support across US & Canada.  ITL achieved a further milestone in its US and Canadian market development, when it unveiled the new North American Product Support Network, live, on July 1st 2002. Known for personal service, prompt attentive responses and achieving short product lead times, this expanded North American Product Support Network has improved connectivity with ITL's growing customer base. In the vital areas of service, maintenance, parts and training - it is now positioned 'locally' to its OEM customer's machine applications working the field. With greater demand for its integrated drivelines including engine package, where both transmissions and axles product sales have increased dramatically, it was important to develop support which placed a network, with a comprehensive service support package at the fingertips of OEM customers. Having now sold over 100,000 powershift transmissions alone, to the off highway industry in the mid range sector (40hp to 180hp), ITL wanted to improve product support across time zones, using the benefit of near instant communication that the internet has made possible. The headquarter of ITL North America Product Support Center, is located in Harrow, Ontario, accessible by a toll free telephone number 1 866 734 8562, & Fax 1 877 735 7278 on Eastern time, or by email: seltech@mnsi.net. From this location ITL provides service, parts, online order availability, dispatch, technical queries and warranty. A particular advantage of ITL North America Product Support Center is its ability to ship efficiently into USA and Canada without cross boarder restrictions due to dual warehousing facilities. Three Principal Service Centers handle rebuilds, testing and installation. Parallel investment in product training and support has been intensive, with qualified engineers receiving factory based training. Located in Great Lakes (Detroit), San Francisco and Dallas, repairs are bench tested prior to installation to ensure correct operation and that noise and vibration are to specification prior to installation. Furthermore service can be provided in the field too and driveline products returned to a Principal Service Center for repair and subsequent warranty. OEM's can now order popular parts required for a 'Vehicle Down' up to 15.00hrs central time and receive them next day. There is also flexibility in the network, where a dealer on the East Coast at the end of their day, who requires a part 'next day', can now contact a West Coast dealer and still have it shipped to arrive during the following day, minimizing any 'Vehicle Down' time. ITL North America Product Support Center offers a total network with one point customer coordination across North America. The new ITL North America Product Support Center has a service network of 203 locations across the US and some 29 branches in Canada, available for supporting the operation regarding external components and to ITL transmissions, axles and integrated drivelines. ITL is also soon to launch its OEM based, password protected web site where customers can order, trade, view parts, and coordinate their own work online, at a pace that suits their requirements. This will be complemented by a set of innovative CD ROM based videos, demonstrating disassembly and re-assembly of products and which can be run on laptop computer by an engineer in the field. Applications for ITL products cover the construction, agricultural and materials handling sectors for machines which dominate off highway markets such as backhoe loaders, telehandlers, dumper trucks, crop sprayers, mobile cranes, aircraft tow tugs, baggage handling equipment, agricultural tractors, articulated loading shovels, rough-terrain forklifts and cement mixers. |